Please read these terms carefully before using our website. Use of this website indicates your acceptance of these terms.
Every care has been taken to ensure that descriptions and prices are correct.
Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
All items are final sale. Unless product is damage upon arrival and must notify us within 24 hours after arrival. Customer may be responsible for return shipping cost.
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
To deliver products that you purchase from our website.
To inform and update you on the delivery of the product and for customer support purposes;
To provide you with relevant product information;
To process your orders and to provide you with the services and information offered through our website and which you may request;
To allow us to administer your registered account with us;
To conform to legal requirements or comply with legal process;
To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include your:
Name
Telephone Number
Mobile Number
Delivery Address
Billing Address
Email Address
Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.
Please allow 3-5 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Peninsula: Order Monday to Friday for delivery within 4-5 business days.
East Malaysia: Delivered within 4-7 business days.
Oversea: Delivered within 7-15 business days.
-Unfortunately your order is not able to be delivered on a public holiday.
-If your order is placed on a Public Holiday it will not be processed and despatched until the next businesss day.
-During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.
Malaysia
- FREE parcel collection in retail shop.
- Delivery FREE for all orders of RM100 or above.
- RM7 will be charged for orders amounting less than RM100(West Malaysia).
- RM15 will be charged for orders amounting less than RM100(East Malaysia).
Overseas:
--RM 70 flat price will be charged for Singapore
--RM 110 flat price will be charged for HongKong and Taiwan order
Shipping Partner: DHL
Order is non-refundable.
We offer a 3 days exchange period (from received date) for defective products. WhatsApp your intent for a product return to +6010-8651425. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 3 working days.
To return your products, please send the whole product(s) back with its original packaging. Kindly contact us for address details.